How to configure the bot

Open Config in the dashboard. The live preview on the right updates as you type. Save and Cancel appear at the bottom only after you change something. Cancel restores the last saved values.

Identity

• Assistant name — shown in the widget header. Maximum 100 characters. Use the translate icon to add the same name in other languages.
• Icon — PNG or JPEG, up to 2 MB. This is the launcher image visitors see on the site. Reload the preview after you save to see the new file. You can remove the icon and fall back to the default.
• First message — the greeting when someone opens the chat. Maximum 250 characters. Keep it short and useful, for example “Hi! What can I help you with?” Translate this the same way as the name.

How the assistant talks

• Message temperature — a slider from 0 to 1 (default 0.50). Lower values (0–0.3) make answers more precise and predictable. Higher values (0.7–1) make replies more creative and varied.
• Additional information — up to 1,500 characters that are always included in the bot’s context. Use this for sales flow, extra instructions, or restrictions. Example: “Always ask which plan the user is interested in, then offer a demo call. Never promise custom discounts.”
• Contact details — up to 1,000 characters the assistant can share when someone asks how to reach you. Example: email, phone, and a contact page URL.

Theme

Choose one of three palettes:

• Dark — a fixed dark palette.
• Standard — a fixed light palette.
• Custom — unlocks color pickers so you can match the site.

Picking Dark or Standard applies that palette (including radii and font stored with the preset). Custom keeps your own colors.

Custom colors

Each picker shows a swatch and the hex value:

• Primary color — widget background
• Secondary color — header background
• Input color — input field and send button
• Icon color — icons and “Powered by”
• User message color — visitor bubble background
• Bot message color — assistant bubble background
• Secondary text color — header text
• Input text color — text in the input field
• User message text color — text in visitor bubbles
• Bot message text color — text in assistant bubbles

Advanced

Open the Advanced section for shape and type. These sliders are in pixels:

• Window radius — 0–30px (default 20px). How round the chat panel is.
• Icon radius — 0–50px (default 50px). 50px is a classic round launcher.
• Input radius — 0–30px (default 20px).
• Message radius — 0–30px (default 20px). How round the bubbles are.

Font options: System Sans, Arial, Trebuchet, Times New Roman, Georgia, Courier New, Consolas.

Translations

Use the translate icons next to assistant name and first message. You fill in the same copy for each extra language the bot supports. When you deploy, you can also pin a language on the embed script with data-language. See Install on your website.

Go live from this screen

On smaller screens Config also shows a Get script button. On desktop, use Deploy in the dashboard header. The bot must be Ready, and you must be inside the plan’s usage limit. Status on that screen can be Ready, Preparing, Error, or Out of usage.