Updates
Your team can now answer a guest themselves, straight from the chat in the dashboard.
What shipped
- A reply box under Telegram chats in Analytics → Chats. The guest gets the message in Telegram.
- A reply from a person shows with their name, a headset icon, and a blue bubble, so it is never mistaken for the bot.
- The bot sees what your colleague wrote and keeps answering the guest’s next messages with that in mind.
- Owner, Co-Owner, and Administrator can reply. Members can read chats but not reply.
- Replies from people use no credits.
- Chats are split by day (Today, Yesterday, then the date), and every time shows in your own time zone.
How it works and its limits: Conversations, usage, and plans.