Reminders
Some guests read the bot’s “please confirm” message as the booking itself and never reply, so the booking is never made. With Reminders on, the bot asks once more, briefly, when a guest goes quiet at that step.
When a reminder is sent
- The bot asked the guest to confirm a booking, and the booking skill is waiting for their yes.
- Nobody wrote in the chat since: neither the guest nor a team member answering from the CRM chat.
- The wait you set has passed: 3 minutes by default, anything from 1 to 30.
The bot sends one short question, for example Do you confirm the booking?, without the booking details: they are already in the message above. Each question gets one reminder at most. If the bot asks to confirm again later, only the newest question gets one.
Reminders work in Telegram, from the bot or from the connected Telegram account the guest wrote to. They use no credits. They need a booking skill that asks the guest to confirm before it books. A bot that books without that step never sends a reminder.
Turn it on
- Open Reminders in the dashboard menu.
- Choose On.
- Set Wait, in minutes.
- Change the text for Русский, Українська, Polski, and English, or keep the defaults, then Save.
The bot writes in the language the chat is in. Chats in other languages get the English text. Clearing a field brings back the default text.
In the chat history
Under Analytics → Chats, a reminder shows as a bot message with a clock icon and the label Reminder. It does not count as a guest message in usage. The bot sees it in the history too, so a guest’s “yes” after the reminder is read as the answer.
The Reminders page shows how many reminders went out in the last 7 days, and how many were not needed because someone wrote first.
Who can change it
Owner, Co-Owner, and Administrator can. To let a Member manage it, turn on Reminders in their access switches. See Invite team members and set access.